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FAQ

Home - FAQ

Safety:

Is it safe?

Bluebird Express Car Wash provides a safe and secure car washing experience for both the customers and the car. At Bluebird Express Car Wash, we use non-abrasive chemicals, high pressure water, and specialized equipment to thoroughly clean the car, while keeping your clear coat finish safe.

Is it fast?

Yes! We know time is of the essence. At Bluebird Express, we are extremely focused on providing our customers with a clean car in five minutes or less!

What if I get stuck inside?

We have an adept team of employees and state-of-the-art equipment to make sure this does not happen. We utilize a software system that tracks your vehicle throughout the entire wash process.

What happens if I press the brake or gas pedal while in the wash?

If you were to press the brake or gas pedal, our state-of-the-art system would immediately stop all operations for the safety of all systems. Once the issue has been resolved, operations will continue as normal.

Car Safety:

Will my paint come off?

With our non-abrasive chemical formula, use of high-pressure water, and specialized equipment, intact paint will not come off of your car. If your car paint is already starting to peel, we cannot guarantee that additional paint will not come off. We advise you to resolve the paint issue before entering into a car wash to prevent further damage.

Will the hot wax melt my car?
We do not have the powers of Lava Girl (though we wish), so no the wax will not melt your car. We heat all of the water used in our applications to aide in cleaning as well as more efficient distribution of our chemistry. Our wax application will never replace the effectiveness of a hand wax, but it will provide protection and an extra shine in between hand waxes.

Exterior Questions:

Does the soap really do anything?

We rely on a very sophisticated and eco-friendly line of chemistry to ensure that your vehicle comes out clean, shiny, and dry every time. We use a dedicated formula specifically designed for each car entering into the tunnel. We are sure to use mild soap with a non-abrasive texture to leave your car glistening, while still maintaining a glossy finish.

Is a there a car too big or too small to go through?

While there are restrictions on the size of cars, generally all non-commercial vehicles will fit. We work really hard to customize our equipment to service as many vehicles as possible, however there are some needs that we cannot accommodate such as:

  • Dually trucks and vans
  • Flatbed vehicles
  • Vehicles fitted with fuel tanks and or gas pump systems
  • Vehicles over 7’ tall
  • Vehicles with wheels wider than 13”
  • Box trucks
  • Pre-1970 vehicles
  • Vehicles with ladder racks that extend over the cab
  • Vehicles with rocket boxes
  • Excessively muddy vehicles
How long will my wash last?

While time lapsed in between washes varies on the owner, we recommend washing your car at least once a week. It’s important to wash off all oil, dirt, and other chemicals that collect on your car. One week is just enough time to mitigate any contaminants on the road. If you enjoy a clean vehicle, you should join our Unlimited Wash Program and then you can wash anytime that you want!

Can I wash my car too much?

To us, there is no such thing! We recommend washing your car at least once a week to keep your car free from dirt and other contaminants on the road. If you enjoy a clean car and like to wash often, it is even more important to ensure that you wax your vehicle per manufacturing recommendations. Much like lotion for your body and hands, your vehicle needs regular waxing!

Pricing Questions:

How will I know if I’m getting what I paid for?

You tell us! If you’re car doesn’t sparkle and shine after a wash, we will wash it again until you’re completely satisfied!

How is it different from other competitors?

At Bluebird Express Car Wash, we value YOU and your car. Our top of the line personnel, paired with our specialized, state-of-the-art car wash equipment, provide an experience unlike anything in the market. We want to bring high-quality customer service, excellent wash quality, and value to our Bluebird Express customers.

Is the price worth it?

The price of clean car definitely outweighs the benefits a clean car can provide. Below are some major perks of having a clean car:

  • Clear cars are lighter helping you achieve more miles to the gallon.
  • Paint lasts longer, which mitigates rust and corrosion
  • Studies have shown that a clean and neat car lower stress
  • Clean cars improve driving safety – no more looking in your rear-view mirror to a glass packed with dirt!
  • You will be happier in a clean car! It’s just a fact!
How many washes will it take to pay off my monthly pass?

Depending on the wash type you decide to purchase, the number of washes will vary. If you were to purchase the unlimited monthly pass, your car would only need to be washed TWO TIMES before the unlimited monthly pass would be worth it. What are you waiting for?

Timing Questions:

Does Bluebird close for bad weather?

Bluebird Express Car Wash is open in most weather conditions, but there may be times when we need to close temporarily due to extreme weather, such as heavy snow, ice, or severe storms. If we ever need to close early, we’ll post updates on our social media, so be sure to check there if you’re unsure!

Ceramic Seal Questions:

What is the ceramic seal?

A ceramic based product that bonds with the surface of your vehicle which enhances the clear coat protection & magnifies the shine.

What does the ceramic seal do?

It bonds to your paint for a longer lasting shine and protection.

Is it worth the $5?

Yes, it seals your clean & shiny car for longer, and there is a noticeable difference in the shine.

As a member how can I add it to my wash?

Pull up to any Non-member lane and a screen will prompt if you want to add it. The next screen will ask if you want to charge it to your card on file, pay with cash, or swipe another card. You can also upgrade to the $34.99 wash and Ceramic will be added to your wash.

Environment Questions

How much water is wasted?

Because of our extensive reclamation system, we do not waste water at Bluebird Express Car Wash. On average, we use approximately 20 gallons per vehicle, while at average home car wash uses over 150 gallons per vehicle. We recycle over 60% of the water we use, so very little fresh water is required to effectively clean your car! Also, when you wash your vehicle at home, all of that water goes directly to the river, which is damaging to more than just the fish! All of our water goes through an advanced filtration system before it is sent to the sewer system, not the river.

Where does the excess water go?

At Bluebird Express Car Wash, we have an extremely intricate and advanced water reclamation system. Essentially, the water used to wash your car will fill up a specialized tank below the tunnel. In the tank, we have a water sorting system, where grease and oil separate to the top, and sand, mud and other particles separate to the bottom. The clean water in the middle is filtered through another tank where a specialized filtration system purifies the water of any remaining particles or impurities. Our goal is to ensure that the water we are using for our customers is perfect, and that the water we send to the sanitary system is in better shape than when we received it.

How much water is used when washing at home?

When washing at home 50 gallons per car and the water goes straight to the river, it isn’t filtered or treated.

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